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Additional Resources
Policies
Our catering service requests vary widely. Tabletop linens and skirting for the food table(s), disposable ware (unless otherwise specified) plus delivery, set up and retrieval are included in all delivered continental breakfast, business lunches, coffee & beverage breaks and other side-table, drop-off type requests. Waiter/waitress service is not included in drop-off services. Your order will be delivered and retrieved at the times indicated on your signed Catering Event Order. Events requiring table service will be served on china using stainless flatware and glassware with all dining tables being linencovered. Consult with one of our Catering Coordinator to add additional services.
Our menu prices are based on current market conditions. We reserve the right to make changes when necessary. Price quotations will be guaranteed 30 days prior to the event. Prices do not include state sales taxes when applicable, additional rental items requested, or minimum or delivery charge. All on campus orders served outside the Student Center will include a $25 charge. Delivery to McGlinn Conference Center will include a $35 charge. All off-campus services will include a $50.00 delivery charge.
All catering requests must be made online using the Catertrax system. This online ordering system is available at alverniacatering.catertrax.com. An estimated number of guests is required to begin proper planning of events. The guaranteed number of guests is required 5 business days prior to all events to finalize the proper planning & execution events. If a guarantee is not received, Caterer will consider the original estimated number of guests as the guarantee. Billing will be based on the guaranteed number or the final number of guests in attendance, whichever is greater. Final event billing will be provided electronically once completed in Catertrax via e-mail. 48-hour notice is required for canceling an event with no penalty. If food was ordered for an event, there may be charges applied for the cost of ordering foods that cannot be used in preparation of other catered events. If food has been fully prepared for an event that has been cancelled without sufficient notice the client will be charged the original invoice price. All cancellations must be made via the Catertrax system at alverniacatering.catertrax.com. This policy applies to and includes all group reservations, summer camps and admission visitation events in the Student Center Dining Hall.
Staffing is included in service events that include china table service, full buffet service or formal receptions. You may request to have a server present to attend to your event in which service personnel are not normally included. The Catering Coordinator will advise you when there will be a $35 per server per hour fee (from stated delivery to pick up times, minimum 4 hours). Please inquire when booking your function.
Clients are responsible for reserving the room in which the catered event is to be held. All room preparations must be made by the client, this includes responsibility for tables and chairs delivery and arrangement with Physical Plant or other campus representatives or by direct contact with a local rental company, prior to the event. This will ensure the catering setup is completed on time. Any arrangements not made by client— left to or requested of catering services—will be subject to additional service charges. On campus personnel are required to adhere to the campus policy of completing and submitting orders using the Catering Event Order Form, including providing the appropriate account code for billing. Noncampus clients are to discuss payment arrangements with the Catering Coordinator at the time of booking each event.
Michael Waselus
waselus@aladdinfood.com
